Payment Policy for Vexocity
Effective Date: January 3, 2025

At Vexocity, we aim to provide you with a secure and seamless payment process for your online purchases. This policy outlines the available payment options, security measures, and terms associated with making purchases on our website.

1. Accepted Payment Methods
We accept a variety of payment methods to make your shopping experience more convenient. The following payment options are available on our website:

  • Credit and Debit Cards
    We accept the following major credit and debit cards:

    • Visa
    • MasterCard
    • American Express
    • Discover
      Simply choose your preferred card during checkout, and enter your payment information securely.

  • PayPal
    Pay securely using your PayPal account. PayPal offers an extra layer of protection and is one of the most widely used online payment platforms.

  • Apple Pay and Google Pay
    For mobile users, we accept Apple Pay and Google Pay for quick and secure transactions.

  • Buy Now, Pay Later
    We partner with third-party services like Klarna and Afterpay, allowing you to split your total purchase into interest-free installments. Eligibility for these services is subject to approval, and terms vary depending on your location and purchase history.

  • Gift Cards
    Vexocity accepts gift cards as a form of payment. You can redeem your gift card balance at checkout. If your purchase exceeds the gift card balance, you can pay the remaining amount with another payment method.

2. Order Confirmation and Payment Authorization
After completing your order, we will send you an order confirmation email with a summary of your purchase. Payment authorization is required before we begin processing your order. If your payment is declined or if there are issues with the payment details, we will contact you to resolve the matter.

Please note that for credit card payments, we may perform a pre-authorization to verify the validity of the card before processing the transaction. Orders will only be processed once payment has been authorized.

3. Payment Security
We prioritize the safety of your payment information. All transactions on our website are processed using SSL (Secure Socket Layer) encryption technology, ensuring that your payment details are kept secure.

Vexocity does not store your full payment information. Payment details are processed directly through trusted third-party gateways like PayPal and Stripe. These platforms provide a secure and encrypted environment for handling your sensitive data.

4. Pricing and Currency
All prices listed on the Vexocity website are in U.S. dollars (USD). If you’re shopping from outside the U.S., your payment provider may apply additional conversion fees, based on the exchange rate at the time of purchase.

Please note that product prices and promotions may change without notice. However, the final price you see at checkout is the price you will pay for your order, excluding taxes, shipping fees, or additional charges.

5. Taxes and Additional Fees
Sales tax is applied to orders from states where Vexocity is required to collect tax. The applicable tax will be calculated and displayed during checkout. You will know the exact total, including taxes, before confirming your order.

For international orders, customs duties, import taxes, and other fees may be charged by the destination country’s customs office. These additional charges are the responsibility of the customer and are not included in the total at checkout.

6. Cancellations and Modifications
Once an order has been processed and payment has been authorized, cancellations or changes to the order may not be possible. If you need to modify your order, please contact us as soon as possible at info@vexocity.com or call us at (937) 444-0160. We will do our best to accommodate your request if the order has not yet been shipped.

7. Fraud Prevention and Order Verification
To protect against fraudulent activity, we reserve the right to verify the authenticity of any order before processing it. In cases where we suspect fraudulent transactions or discrepancies with payment information, we may contact you for further verification. In rare cases, we may delay shipment until the payment is confirmed.

8. Refunds and Chargebacks
In the event of a refund request, we will process refunds in accordance with our Return Policy. Refunds will be issued to the original payment method used at the time of purchase. If you have an issue with a charge, please contact us directly before filing a chargeback. Our customer service team is here to help resolve any payment-related concerns.

9. Contact Us
If you have any questions or concerns about your payment or need further assistance, please do not hesitate to reach out to our customer support team. You can contact us via email at info@vexocity.com or call us at (937) 444-0160. Our team is available Monday through Friday, from 9:00 AM to 5:00 PM EST.

Thank you for choosing Vexocity. We are committed to providing you with excellent service and top-quality automotive accessories!