Payment Policy – VEXOCITY

Effective Date: April 17, 2025

At VEXOCITY, we strive to make your shopping experience smooth, secure, and easy. Our Payment Policy provides important information on the payment methods we accept, payment processing, and security measures to ensure your transactions are safe and seamless.

1. Accepted Payment Methods

We offer a variety of secure payment options for your convenience:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

  • PayPal: You can pay through your PayPal account for a secure and quick checkout.

  • Other Payment Options: We also support other online payment methods such as Apple Pay and Google Pay, where available, to provide more flexibility for our customers.

When placing an order, you will be presented with the available payment methods at checkout. We make sure that all transactions are processed securely.

2. Payment Processing

Once you complete your order and proceed to payment, VEXOCITY processes payments in real time. Your payment is securely handled by trusted payment gateways, ensuring your personal and financial information is kept confidential.

  • Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email containing your order details, including the order number, product information, and shipping address.

  • Authorization and Verification: To protect both you and VEXOCITY from fraud, we may perform a payment authorization and verification process before approving the transaction. If there are any issues with the payment (e.g., incorrect payment details or insufficient funds), we will notify you via email or phone to resolve the issue.

3. Pricing and Taxes

All prices on VEXOCITY.com are listed in USD (U.S. Dollars). The final price of your order includes:

  • The price of the products.

  • Applicable sales tax (calculated based on your shipping address).

  • Shipping fees (calculated during checkout based on your chosen shipping method and destination).

VEXOCITY reserves the right to adjust prices without prior notice. However, you will be charged the price listed at the time your order is placed.

4. Currency and International Payments

For international customers, all payments will be processed in USD. Your bank or payment provider may charge additional conversion fees if you are paying with a currency other than U.S. Dollars. These fees are determined by your bank or payment provider, and VEXOCITY is not responsible for any charges related to currency conversion.

5. Payment Security

At VEXOCITY, we prioritize the security of your payment information. All transactions on our website are encrypted using SSL (Secure Sockets Layer) technology, which ensures that your personal and payment details are safely transmitted.

We use trusted payment gateways, such as PayPal and major credit card processors, to handle all payments. These platforms comply with PCI DSS (Payment Card Industry Data Security Standard) to provide the highest level of security for online payments.

Additionally, we do not store your payment information on our servers. Once the transaction is complete, your payment details are securely processed and not retained for future transactions.

6. Payment Failures

If your payment fails due to reasons such as insufficient funds, incorrect card details, or issues with your bank or payment provider, your order will not be processed. We will notify you immediately to allow you to resolve the payment issue. Once the payment is successfully processed, your order will be confirmed, and shipping will proceed as usual.

7. Order Cancellation

Orders can be canceled before they are processed and shipped. If you need to cancel your order, please contact us immediately at info@vexocity.com or call (937) 444-0160. If your order has already been processed or shipped, you will need to follow our Refund and Returns Policy to return the item once it arrives.

8. Promotional Offers and Discounts

If you have a discount code or are participating in a promotion, you can apply it during checkout. Please note the following:

  • One-time use: Discount codes can typically be used once per customer unless otherwise stated.

  • Exclusions: Certain promotions or discounts may exclude specific products, such as clearance items or bundled offers. Please read the terms of each promotion for full details.

  • Expiration: Promotional codes are often time-sensitive and may expire after a certain period. Please be sure to apply your code before it expires.

If you encounter any issues with applying a promo code, please contact customer service for assistance.

9. Refunds

Refunds for canceled orders or returned products will be processed through the original payment method. Depending on your payment provider, refunds may take 5-10 business days to reflect in your account. Please note that VEXOCITY does not cover any additional transaction fees incurred by the customer during the payment or refund process.

10. Contact Information

If you have any questions regarding payments, billing, or any other payment-related concerns, feel free to reach out to our customer service team:

  • Email: info@vexocity.com

  • Phone: (937) 444-0160

  • Address: 1605 Steward Harbough Rd, Williamsburg, Ohio (OH)

Our customer service team is available during business hours, Monday to Friday, 9 AM to 6 PM EST, and we are happy to assist with any payment-related inquiries.