Shipping Policy – VEXOCITY

Effective Date: April 17, 2025

At VEXOCITY, we are committed to ensuring your order arrives in a timely and secure manner. Our shipping policy is designed to provide you with a seamless shopping experience, whether you are located locally or internationally. Please take a moment to read our Shipping Policy to understand how we handle your orders.

1. Shipping Locations

VEXOCITY offers domestic and international shipping. We deliver to a wide range of destinations, including the United States and various countries worldwide. During checkout, you will be able to select your shipping destination and view available shipping options based on your location.

2. Shipping Methods

We provide multiple shipping options to suit your needs. Shipping methods and their respective delivery times are as follows:

  • Standard Shipping (Domestic): Delivery within 5-7 business days.

  • Expedited Shipping (Domestic): Delivery within 2-3 business days.

  • International Shipping: Delivery time varies depending on the destination. Typically, international orders arrive within 7-14 business days.

Please note that delivery times are estimates and may vary based on your location, order size, and external factors such as weather conditions or customs delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

  • Shipping Method: Standard or expedited shipping options are available.

  • Destination: Shipping fees vary depending on the shipping address and location.

  • Order Size and Weight: Heavier and bulkier orders may incur higher shipping fees.

VEXOCITY occasionally offers free shipping promotions for specific regions or order amounts. Keep an eye on our website or sign up for our newsletter to stay updated on any special shipping offers.

4. Order Processing Time

After your order is placed, VEXOCITY aims to process and ship it within 1-2 business days. Orders are typically processed Monday through Friday (excluding holidays). Once your order is shipped, you will receive a confirmation email with tracking details to monitor the status of your shipment.

5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment through the carrier’s website. If you encounter any issues with tracking or have questions about your order, our customer service team is here to help.

6. International Shipping

For international orders, VEXOCITY ships to many countries worldwide. Shipping costs and delivery times may vary depending on the destination. Please note that international customers may be responsible for additional charges such as:

  • Customs Duties

  • Taxes

  • Import Fees

These charges are determined by your local government and are the responsibility of the recipient. Unfortunately, we cannot control or predict these charges. We recommend checking with your local customs office for more information on any potential fees before placing an order.

7. Shipping Restrictions

While VEXOCITY ships globally, certain items may be restricted or prohibited from being shipped to specific countries due to customs regulations. If your order contains restricted items, we will notify you as soon as possible, and you may be asked to choose an alternative product or receive a full refund.

8. Order Modifications and Cancellations

Once an order has been processed and shipped, we are unable to modify or cancel it. If you need to change your order, please contact us immediately before your order is processed. In cases where modifications are not possible, we encourage you to return the item(s) once they arrive and follow our Refund and Returns Policy.

9. Lost or Damaged Shipments

VEXOCITY takes great care in ensuring that your order is securely packed and shipped. However, once a package is with the carrier, it is beyond our control. If your order is lost or damaged during transit, please contact the carrier directly using the tracking information provided. If the issue is not resolved or if the carrier denies the claim, please reach out to us at info@vexocity.com, and we will assist you in resolving the issue.

10. Delivery Issues

If your package has not arrived within the expected delivery timeframe, please reach out to us. We will work with the carrier to resolve any issues. In case of a delivery delay due to external factors like weather or customs, we appreciate your patience.

11. Customer Service

If you have any questions or concerns about shipping, feel free to contact our customer service team:

  • Email: info@vexocity.com

  • Phone: (937) 444-0160

  • Address: 1605 Steward Harbough Rd, Williamsburg, Ohio (OH)

We are happy to assist you with any shipping inquiries, including order status, tracking, or resolving delivery issues.