Shipping Policy for Vexocity
Effective Date: January 3, 2025

At Vexocity, we strive to deliver high-quality automotive accessories right to your doorstep with speed, security, and reliability. Below is our comprehensive shipping policy that explains our shipping methods, delivery times, costs, and more.

1. Shipping Methods and Delivery Times
We offer multiple shipping options to suit your needs. Depending on your location and the type of products you purchase, the shipping methods available to you may vary.

  • Standard Shipping

    • Delivery Time: 5-7 business days (within the continental United States).
    • Cost: Calculated at checkout based on your shipping address and the size/weight of your order.

  • Expedited Shipping

    • Delivery Time: 2-3 business days within the U.S.
    • Cost: Determined at checkout based on the delivery destination and package weight.

  • Overnight Shipping

    • Delivery Time: Next business day for orders placed before 1:00 PM EST, Monday to Friday.
    • Cost: Calculated at checkout based on your address and shipping requirements.

  • International Shipping

    • Delivery Time: Typically 7-14 business days for most countries.
    • Cost: Calculated at checkout. Please note that international shipping may be subject to customs processing and import taxes, which are the responsibility of the buyer.

2. Order Processing Time
Orders placed on weekdays (Monday through Friday) are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been processed, we will send you a shipping confirmation email, which includes a tracking number for you to monitor the status of your package. Please keep in mind that order processing times may be extended during high-demand periods, such as holiday seasons or promotional sales.

3. Shipping Restrictions
Vexocity currently ships to addresses within the United States and internationally. However, we do not ship to P.O. boxes or APO/FPO addresses at this time.

4. Shipping Costs
The cost of shipping depends on the delivery location, weight of the items, and shipping method you choose. Shipping costs will be clearly displayed at checkout before you finalize your order. Occasionally, we offer promotions that provide free shipping on orders over a certain amount. Keep an eye on our website for updates and promotions!

5. Damaged or Lost Shipments
If your shipment is lost or damaged during transit, please contact us immediately. You can reach our support team via email at info@vexocity.com or by phone at (937) 444-0160. We will initiate an investigation with the shipping carrier to resolve the issue as quickly as possible.

6. Address Changes and Delivery Issues
Please ensure that the shipping address provided is correct before completing your order. We are unable to modify the shipping address once the order has been processed. If there is an issue with your delivery or you need to update the shipping address after your order has been shipped, please contact us immediately, and we will do our best to assist you.

7. Shipping to Hawaii, Alaska, and U.S. Territories
Orders shipping to Hawaii, Alaska, or U.S. Territories may be subject to additional fees and extended delivery times. Shipping rates for these regions will be calculated at checkout.

8. Customs and Import Taxes (International Orders)
For international orders, customs duties, taxes, and additional import fees may apply. These charges are the responsibility of the customer. Vexocity is not liable for any customs fees, taxes, or delays incurred by the customs office of the destination country. We recommend contacting your local customs office for more information about potential charges before placing your order.

9. Returns and Exchanges
If you’re not completely satisfied with your purchase, we accept returns and exchanges in accordance with our Return Policy. Items must be returned in new, unused condition within 30 days of receipt to qualify for a return. For detailed instructions on returning products, please visit our Return Policy page.

10. Contact Us
For any questions or concerns related to shipping, please don’t hesitate to reach out to our customer support team. We are here to assist you! You can contact us via email at info@vexocity.com or call us at (937) 444-0160. Our business hours are Monday to Friday, from 9:00 AM to 5:00 PM EST.

Thank you for choosing Vexocity. We are dedicated to delivering the best automotive accessories and ensuring your shopping experience is smooth and hassle-free.