Refund and Returns Policy

Effective Date: January 3, 2025

At Vexocity, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy outlines the steps for returns, exchanges, and refunds.

1. Return Eligibility

To qualify for a return or exchange, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • The return request must be made within 30 days of the delivery date.
  • You must provide a receipt or proof of purchase.

Certain items may not be eligible for return, including custom or personalized products, clearance items, and perishable goods.

2. How to Request a Return

To initiate a return or exchange, please:

  • Contact us at info@vexocity.com with your order number and details about the product you wish to return.
  • We will provide you with a return authorization and instructions for shipping the item back to us.
  • Return shipping is the responsibility of the customer unless the item is defective or an error was made on our part.

3. Return Shipping

Customers are responsible for return shipping fees unless the return is due to an error on our part (e.g., defective or incorrect items). We recommend using a trackable shipping service to ensure your return is received safely.

4. Refund Process

Once we receive and inspect your returned item, we will process the refund. Refunds will be issued to the original payment method. Please note that refunds can take up to 10 business days to appear in your account, depending on your bank or payment provider.

5. Exchanges

If you wish to exchange an item for another product, please contact us to initiate the exchange process. Exchanges are subject to product availability. We will ship the exchanged item after we receive the returned product in its original condition.

6. Damaged or Defective Items

If you receive a defective or damaged item, please contact us within 7 days of receiving your order. Provide a description and photos of the damage, and we will arrange for a replacement or a full refund.

7. Non-refundable Items

The following items are not eligible for return or refund:

  • Gift cards
  • Downloadable software products
  • Custom and personalized items
  • Perishable goods (e.g., automotive fluids)

8. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us at:
Street: 1605 Steward Harbough Rd, Williamsburg, Ohio (OH), United States
Phone: (937) 444-0160
Email: info@vexocity.com