Sales Policy – VEXOCITY

Effective Date: April 17, 2025

At VEXOCITY, we strive to provide a seamless shopping experience, offering high-quality women’s fashion and exceptional customer service. By making a purchase from VEXOCITY, you agree to our sales terms as outlined in this policy. Please take a moment to review the following important details.

1. Order Processing

Once your order is placed, we will begin processing it immediately. Orders are typically processed within 1-2 business days. If there are any delays, we will notify you by email. We reserve the right to cancel or refuse an order in cases of suspicious activity, payment issues, or if the product is out of stock.

2. Product Availability

All products listed on our website are subject to availability. While we make every effort to ensure that our website accurately reflects stock levels, in rare cases, an item may become unavailable after an order has been placed. If this occurs, we will notify you as soon as possible and offer a full refund or an alternative product.

VEXOCITY reserves the right to limit quantities of certain products due to inventory constraints, promotions, or other reasons.

3. Pricing and Payment

All prices are listed in USD and are subject to change without notice. The total price of your order will be confirmed during checkout, including applicable taxes and shipping fees.

We accept a variety of payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Other online payment methods as listed on our checkout page

Your payment will be processed at the time of purchase. For security purposes, VEXOCITY may perform fraud checks before approving any order.

4. Sales Tax

Sales tax is applied based on your shipping address and local tax laws. The appropriate tax amount will be calculated and displayed at checkout. If you are tax-exempt, please contact our customer service team to provide the necessary documentation.

5. Shipping and Delivery

We offer both domestic and international shipping options. Shipping fees are calculated based on the delivery destination, weight, and shipping method chosen at checkout.

Domestic Shipping:

  • Standard shipping typically takes 5-7 business days.

  • Expedited shipping options are available at checkout for faster delivery.

International Shipping:

  • International shipping times vary depending on the destination.

  • Please note that international customers may be subject to additional customs duties, taxes, or fees, which are the responsibility of the customer.

Once your order has shipped, you will receive an email with tracking information.

6. Promotions and Discounts

VEXOCITY offers promotional discounts from time to time, which may include seasonal sales, exclusive offers, or coupon codes. These promotions are subject to availability and cannot be combined with other offers unless stated otherwise.

Promotions are typically valid for a limited time, and the specific terms and conditions for each offer will be provided at checkout or in the promotional email.

7. Return and Refund Policy

If you are not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange. Please refer to our Refund and Returns Policy for more details on how to return an item and the conditions for receiving a refund.

Please note that shipping charges are non-refundable unless the return is due to an error on our part.

8. Order Cancellations

Once an order has been placed, we will process it as quickly as possible. If you wish to cancel your order, please contact us immediately at info@vexocity.com or call (937) 444-0160. If the order has already been processed or shipped, you will need to follow our returns process once the item is received.

9. Customer Service

If you have any questions about your order, or need assistance with sizing, delivery, or returns, please don’t hesitate to reach out to our customer service team. We are available via:

  • Email: info@vexocity.com

  • Phone: (937) 444-0160

  • Address: 1605 Steward Harbough Rd, Williamsburg, Ohio (OH)

Our customer service team is available to assist you during business hours, Monday to Friday, 9 AM – 6 PM EST.

10. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the updated effective date will be noted at the top. By continuing to use our services or make a purchase after any changes to this policy, you agree to the revised terms.